PAYMENT
What kind of payment method may use?
We currently accept the following forms of payment:
- Credit/Debit Cards: We accept Visa, American Express, Mastercard, and Discover.
- PayPal: Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.
What if my payment has failed?
There may be several reasons why payment for an order has failed. Reach out to our Customer Service Team at contact us with the subject 'Fail Payment' and provide your details and/or screenshot of trouble (if can).
ORDER
Where is my order confirmation number?
An order confirmation number is only generated for online orders - once you've successfully placed your order. You will receive an email containing the details of your order.
Did not receive your Order Confirmation?
After 60 minutes you placed the order, please check all the mailboxes (including Spam, Promotion and Social) for Order Confirmation. If you did not see anything, let us help you! Contact our Customer Service Team follow the email address at the footer.
Why does my order status show 'Payment Pending'?
Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.
Unable to reattempt payment or didn't get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team at contact us with the subject 'Payment Pending' and we'll send you a link for another attempt at payment!
Paid but the order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us at contact us with the subject 'Order Whereabouts' as the concern.
Can I make changes to or cancel my order once it's been placed?
Unfortunately, once you successfully make an order, we're not able to make any further changes like shipping method upgrades or changes in quantities for your beauty haul. As it is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!
For further inquiries, please contact our Customer Service Team at contact us with the subject ‘Order Support’
DELIVERY
How can I track my order?
Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You just click on the link that we sent to track your order
If you just received a shipment notification, please allow 1 to 3 working days for the tracking information to update.
My order is Preparing to ship/ In Transit, what does that mean?
Hang tight! Your order has been packed and has left our warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Number for your parcel. Please wait about 24 hours for your tracking to be live.
What are your delivery options and how long is shipping?
Delivery Time Frames: 9 – 14 working days
Notes:
Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
Delivery is only available on weekdays (excluding Public Holidays).
Do you process orders during Public Holidays?
While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.
Why is there a delay in delivery?
Due to a high volume of orders and the precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.